Frequently Asked Questions?
How do I place an order?
To place an order, simply browse our Puffluf collection, select your desired bed size and color, click "Add to Cart," and proceed to checkout. You will be guided through filling in your shipping address and payment details to complete the purchase.
How long does shipping take?
Shipping times vary based on location. Orders typically process within 1–3 business days. Standard shipping within the continental US then takes approximately 5–17 business days. You can view estimated delivery times for expedited options at checkout.
What is your return policy?
We offer a 30-Day Sweet Dreams Guarantee. If you or your pet are not completely satisfied with your Puffluf bed, you may return it within 30 days of delivery for a full refund.Crucially, the bed must be returned in the exact condition it was received: clean, free of all pet hair, debris, and odors. Since our beds are 100% machine washable, we recommend washing and thoroughly drying the bed before sending it back to ensure it meets our hygiene and resale standards.
What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer accelerated checkout options, such as Shop Pay and Google Pay, for faster transactions.
Any other questions?
If there’s anything we haven’t covered here, we’re happy to help! Reach out to us anytime at puffluf.business@gmail.com
and our team will get back to you as soon as possible.